Using systematic methodologies, transparency and accountability to drive corporate change
( BPR, Lean, TQM, Value stream mapping, TOC, Agile and Six Sigma )
Corporate Process Improvement
Our Corporate Process Improvement advisory practice is dedicated to assisting organizations in achieving operational excellence through disciplined process optimization and sustainable continuous improvement. We employ structured methodologies that prioritizes objectivity, transparency, and accountability, ensuring each initiative delivers measurable, durable impact.
From the outset, we collaborate with executive leadership to define clear, quantifiable metrics for cost efficiency, quality performance, and fulfillment timelines. These benchmarks provide a transparent framework for decision-making, progress evaluation, and value realization across the enterprise.
Our engagements are structured around recurring weekly deliverables, enabling a disciplined cadence of progress reporting, executive oversight, and timely corrective actions. This approach enhances organizational agility while supporting performance accountability at the highest levels of leadership.
Equally critical is our focus on stakeholder alignment and workforce engagement. We facilitate inclusive participation across functions, including IT, ensuring that teams not only understand the strategic imperatives but also contribute meaningfully to solution development. By fostering ownership and buy‑in throughout the organization, improvements are both operationally effective and culturally sustainable.
Through this comprehensive and transparent approach, we enable our clients to strengthen governance, enhance operating performance, and instantiate a culture of continuous improvement that endures well beyond the consulting engagement.
Project Management
At CPPM, we drive complex initiatives to measurable success. This is achieved through disciplined project management solutions that align strategic goals with cost, quality, and delivery objectives. Our structured, transparent approach ensures projects are executed on time, within budget, and at the highest standards of excellence.
- Clarity from the Start
We establish precise metrics for cost, schedule, and quality to ensure alignment across stakeholders and create a strong foundation for delivery. - Transparent Performance
We provide executives and teams with objective, data-driven progress reports, enabling informed decisions and real-time course corrections. - Predictable, High-Quality Outcomes
Our governance model ensures reliable delivery, fostering stakeholder confidence and driving sustainable results across the organization.
By combining strategic alignment, disciplined oversight, and transparent governance, we enable organizations to confidently deliver complex initiatives with measurable impact. Our role is not just to manage projects, but to embed accountability, efficiency, and clarity into every stage of the delivery cycle.
Representative Client Projects
Major Gas Utility (Process Improvement & Project Management)
Multiple business process reengineering assignments, including internal and field distribution operations, systems engineering and planning, meter shop, commercial marketing, and purchasing operations resulting in reduced rework, operating lag and cost, and improved customer response performance and order fulfillment times.
Provided advice on the development of the long-term facilities plan for corporate and coastal operations including locating the Surrey and Burnaby (redevelopment), head office and technical operations facilities.
Large Marine Ferry Operator (Strategy)
Development of a long term head office facilities plan based on projected changes to corporate operating practices and staffing.
International (UK) Gas Utility (Strategy & Project Management)
Delivery of the seller (utility) side proposal evaluation and transition project management for a management buyout of the utility’s North American energy services business, including for the orderly transfer of existing institutional client savings project guarantees.
Major Commercial Aircraft Manufacturer (Process Improvement & QA)
Assigned by a long standing leader in process innovation to undertake supplier quality performance audits and deliver specific recommendations for embedded quality assurance, JIT and necessary supplier risk management interventions.
Large InterCity Bus Manufacturer (Process Improvement & Project Management)
Delivery of multiple manufacturing line improvement projects, spanning paired cross-border plants, to resolve chronic deliverable timing and quality control rework failures, resulting in both delivery timing and cost improvements.
HVAC Commercial Product Manufacturer (Process Improvement & Project Management)
Lead the planning and rollout of ISO 9001 series controls and quality assurance training across the company’s two North American production plants.
Large Provincial Crown Corporation (Project Management)
Turned around a troubled real estate capital project. Re-scoped, restructured, and recovered delivery under regulatory oversight.
Provincial Government Emergency Services Provider (Process Improvement)
Back office process performance review. BPR of the employee time tracking and compensation process and supporting IT systems to reduce chronic process lag and quality control related rework.
Retail Financial Institution Consortium (Strategy, Process Improvement & Project Management)
Developed the business and transition plans to form Canada’s first federal co-op bank. Supported negotiations with the federal Ministry of Finance and the banking regulator (OSFI) seeking the necessary privileges and permissions for the new category of federal bank.
Major Airline Group (Process Improvement & Project Management)
Development of the buyer side operational plan for the adoption of the Amadeus Altea reservations, ticketing and inventory control system. Provision of the operations process integration plan, including risk management strategy and transition quality assurance.
International Resort Development and Management company (Strategy & Project Management)
Development of the business and implementation plans, including sourcing and recommendations for selection of a lending partner for a private mortgage lending venture for the North American arm of a major resort property development, sales and management company.
New Veterinary Medical Hospital (Strategy & Project Management)
Delivery of strategic advice on the business plan, buildout process and post launch business stabilization and growth of a high performing advanced veterinary hospital, including the provision of secondary opinions on subsequent transitional refinancing as well as advising on a proposed acquisition to act as the primary licensee and medical advisors for a Canadian multi-national telco, veterinary telehealth provider.